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"The hotel is nice. Staff are pleasant and polite. We only had breakfast at the restaurant and thought the prices were expensive. Waitstaff were polite but service was slow and inefficient. Lighting in the rooms is terrible. Bed was uncomfortable."

"Great location close to FedEx Forum and Beale Street"

"We enjoyed our two nights a Hu. Hotel. The location is fantastic. For a downtown hotel the parking arrangement at a garage across the street is convenient (although expensive). The staff (and particularly the concierge Dedrick) were extremely welcoming and helpful. The rooms are spacious and nicely decorated. Breakfast is for a fair price and looked appetizing although we found several good breakfast spots nearby. The rooftop bar has fantastic views! The only negative to our stay was that the carpets in the hallway (13th floor) and in our room were badly stained and sorely in need of complete replacement. Once the hotel addresses this issue, we would give it a 5-star rating."

"Everything was great, no price tags in the store and then paying $10 for a bottle of water seemed a little excessive."

"Cleanliness of the room was qiedtionable. The shower neefed more attention. The coffee filter from the last guest was still in the pot. In 2026 I expect complementry shower gel but they only provided bar soap. The breafast was not good and the coffee was horrible. It does look like updates have been made and the overall property was clean."

"I enjoyed my stay , the staff went beyond to help and make you feel good. The room was clean and building is well maintained."

"The breakfast was fresh and the staff was very pleasant and helpful. "

"We enjoyed our stay, but our breakfast"

"Very friendly staff. Would definitely go back "